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Flinn.ai
Flinn.ai
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Help Space
FAQs
FAQs
Answers to commonly asked questions
General questions
What are the software setup requirements to use Flinn?
How can I report a problem?
What is the web chat?
I cannot access Flinn anymore, what should I do?
Flinn interface seems not to be displayed properly, what shall I do?
Account configuration
Where can I access and change my personal information?
How is my personal data protected?
Search creation
Can I get help to create a search?
How can I create my devices and group of devices?
Is the date range inclusive or exclusive?
Why does my search execution fail?
I unintentionally deleted or overwritten my query, how can I get it back?
Which languages are supported for my search?
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Search results
Why do I find different results when I compare the official database and Flinn?
How can I delete a manually-added result?
I have too many poor relevancy results. How can I improve my search?
Why do I have very similar results from MAUDE for my search?
Can I sort and filter the results?
Incident report page
Why can’t I see the PDF for Swissmedic, BfArM, and MHRA when I open a report?
Export
The export function doesn’t work for me
I would like to export additional data from the reports
Software validation and update
Where can I find my software version?
Where can I find the EULA?
How does the software release work?
Am I forced to update to the latest version?
How is Flinn conducting software validation?
Where can I find the software release history?
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