Can I rollback to a previous version?

Yes. To ensure stability and allow recovery from unexpected issues, a rollback to the previous version is available for a limited period after each release.

Rollback window

For all releases (major, minor, and patch), organizations can roll back to the previous version within 30 days after upgrading.

This rollback window allows teams to revert to the last validated version if they encounter issues such as:

unexpected regressions
integration problems
workflow disruptions

Rollbacks are intended as a temporary mitigation while issues are investigated and resolved. Once a patched version is released, organizations are expected to update again within the rollback window.

What happens after 30 days?

After the 30-day rollback window, the previous version may be deprecated and no longer available for rollback. At that point, organizations are expected to remain on the newer version.

Why is the rollback window limited?

Limiting the rollback window helps us:

maintain system stability
reduce the risk of running outdated versions
ensure all organizations benefit from the latest fixes, improvements, and security updates

Need help with a rollback?

If you encounter an issue after upgrading and need to roll back within the 30-day window, please contact the support to initiate the rollback.