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End User License Agreement and Terms of Service

Updated February 2026

This End User License Agreement and Terms of Service ("Agreement") is between 1BillionLives GmbH ("Publisher", "we", "us") and the customer accepting this Agreement ("Customer", "you"). This Agreement governs Customer's access to and use of Publisher's citation software, Word add-in, browser-based application, and related services (collectively, the "Service").

By accepting this Agreement or using the Service, Customer agrees to be bound by this Agreement. If the individual accepting this Agreement is accepting on behalf of an organization, that individual represents that they have authority to bind that organization.

This Agreement is the parties' entire agreement regarding the Service unless the parties enter into a separate written agreement signed by both parties. In the event of a conflict between this Agreement and a signed order form, the signed order form controls for the specific subject matter of the conflict.

LICENSE TO THE SERVICE

License grant. Subject to this Agreement and payment of applicable fees, Publisher grants Customer a limited, non-exclusive, non-transferable right during the Subscription Term to access and use the Service for Customer's internal research, writing, and citation-management purposes.

Subscription term. Access rights are provided on a subscription basis (or trial basis, if applicable) and expire at the end of the applicable subscription term unless renewed.

End Users. Customer is responsible for all End Users' use of the Service under Customer's account and for ensuring that End Users comply with this Agreement.

Reservation of Rights. Publisher retains all right, title, and interest in and to the Service, Documentation, and all related intellectual property rights. No rights are granted except as expressly set out in this Agreement.

Restrictions. Customer will not (and will not permit others to):

(a) copy, modify, reverse engineer, decompile, or disassemble the Service except to the extent such restriction is prohibited by applicable law;

(b) use the Service to violate applicable law or third-party rights;

(d) resell, sublicense, rent, lease, or provide the Service to third parties except as expressly permitted in writing by Publisher; or

(e) use the Service to build a competing product using unauthorized access to the Service.

Feedback. If Customer provides suggestions, comments, or feedback regarding the Service ("Feedback"), Publisher may use that Feedback to improve the Service without restriction and without payment, provided that Feedback does not include Customer Confidential Information, personal data, or Customer Content. Customer grants Publisher a non-exclusive, worldwide, royalty-free license to use Feedback for the foregoing purpose.

PRIVACY

Publisher processes personal data as described in Publisher's Privacy Notice, available at https://www.flinn.ai/privacy.

To the extent Publisher processes personal data on behalf of Customer as a processor under applicable data protection law, the parties may enter into Publisher's Data Processing Addendum ("DPA"), which will govern such processing and, where applicable, international data transfers.

Publisher will implement reasonable administrative, technical, and organizational security measures appropriate to the nature of the Service and the data processed.

Publisher may use usage data, diagnostic data, and support interactions to operate, secure, support, and improve the Service, provided Publisher does not disclose Customer Confidential Information except as permitted by this Agreement.

CONFIDENTIALITY

Each party will protect the other party's non-public confidential information using reasonable care and will use it only to perform or receive the Service under this Agreement. This obligation does not apply to information that is public without breach, already lawfully known, independently developed, or lawfully received from a third party without confidentiality restrictions.

These obligations survive for three (3) years after disclosure, except for trade secrets, which remain protected while they remain trade secrets under applicable law.

SUPPORT AND SERVICE LEVELS

Publisher may provide support for the Service as described in Publisher's Documentation or support materials. Publisher is not obligated to provide any service level agreement (SLA), uptime commitment, or service credits unless expressly stated in an Order or separate written agreement signed by Publisher.

LIMITED WARRANTY; DISCLAIMER

Publisher warrants that the Service will perform in all material respects in accordance with its Documentation under normal use. Customer's sole remedy and Publisher's sole liability for breach of this warranty is for Publisher to use commercially reasonable efforts to correct the non-conformity.

Except as expressly stated in this Agreement, the Service is provided "as is" and "as available," and Publisher disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

Each party will comply with laws applicable to its performance under this Agreement.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, each party's total aggregate liability arising out of or related to this Agreement will not exceed the amount paid (or payable) by Customer to Publisher for the Service in the twelve (12) months preceding the event giving rise to the claim.

In no event will either party be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data, even if advised of the possibility of such damages.

Nothing in this Agreement excludes or limits liability to the extent such liability cannot be excluded or limited under applicable law.

FEES AND PAYMENT

Customer will pay the fees specified in the applicable Order, checkout page, or subscription plan. Fees are non-refundable except as expressly stated in this Agreement or required by applicable law.

Publisher may change fees for future subscription terms by providing advance notice before renewal.

If Customer purchases through a third-party marketplace or app store, payment, billing, and refunds may also be subject to that third party's terms.

TERM AND TERMINATION

This Agreement begins when Customer first accepts it and continues while Customer uses the Service.

For paid subscriptions, the subscription term is the period selected at purchase and renews automatically unless canceled before renewal (if auto-renewal is enabled).

Either party may terminate this Agreement for material breach if the other party fails to cure the breach within thirty (30) days after written notice.

Publisher may suspend or terminate access immediately if Customer's use of the Service poses a security risk, violates applicable law, or materially disrupts the Service.

Upon termination, Customer's right to use the Service ends, and Customer remains responsible for fees accrued before termination. Sections that by nature should survive termination (including payment obligations, disclaimers, limitations of liability, and intellectual property protections) survive.

MISCELLANEOUS

Amendments. Publisher may update this Agreement from time to time. Material changes will apply on Customer's next renewal term (or earlier if required by law) after Publisher provides notice by email, in-app notice, or posting an updated version on Publisher's website. If Customer does not agree to a material change, Customer may stop using the Service at the end of the current subscription term.

Assignment. Neither party may assign this Agreement without the other party's prior written consent, except to an Affiliate or in connection with a merger, acquisition, or sale of substantially all assets. Any permitted assignee is bound by this Agreement.

Notices. Publisher may provide notices by email, in-product notification, or posting on Publisher's website. Customer will send legal notices to office@flinncomply.com or the legal notice address listed on Publisher's website.

Applicable law and venue. This Agreement is governed by the laws of Austria, excluding conflict-of-laws rules. The courts located in Vienna have exclusive jurisdiction, except that Publisher may seek injunctive relief in any court of competent jurisdiction.

Severability; interpretation. If any provision of this Agreement is held unenforceable, the remaining provisions remain in effect. Section headings are for convenience only and do not affect interpretation.

Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, excluding payment obligations.

Entire agreement. This Agreement, together with any applicable Order and any DPA signed or accepted by the parties, constitutes the entire agreement between the parties regarding the Service.

DEFINITIONS

"Affiliate" means an entity that controls, is controlled by, or is under common control with a party.

"Customer Content" means content, documents, citation libraries, metadata, and other materials submitted by or on behalf of Customer to the Service.

"Customer Data" means data submitted by or on behalf of Customer to the Service, excluding usage analytics and diagnostic data generated by the Service.

"Documentation" means the user guides and technical materials that Publisher makes generally available for the Service.

"DPA" means Publisher's Data Processing Addendum, if applicable.

"End User" means any individual Customer permits to use the Service.

"Order" means a purchase order, online checkout, subscription plan selection, or other ordering method accepted by Publisher.

"Service" means Publisher's citation software, Word add-in, browser-based application, and related services provided under this Agreement.

"Subscription Term" means the period during which Customer is authorized to access and use the Service under an Order.