Power outage

A power-related event at the hosting facility or at a major upstream provider can temporarily affect server availability. While such events are rare and usually short-lived, they can in principle interrupt sessions and lead to unsaved work.

Hazardous situation: Users lose progress or data during regulatory activities because a power-related event affects server uptime.

• Resilient hosting. Flinn is hosted on infrastructure with redundant power and automatic recovery; outages affecting the underlying platform are rare.
• Frequent persistence of work in progress. Work in progress (search definitions, evaluations, query notes) is persisted progressively rather than only at submission. See Query note for the auto-save behaviour around queries.
• Recovery paths. If a session is interrupted, you can recover queries and search definitions; see I unintentionally deleted or overwritten my query, how can I get it back?.
• Access recovery. If you cannot reach Flinn after an interruption, follow I cannot access Flinn anymore, what should I do?.
• Communication during incidents. During an outage, support communicates via the in-app chat — see What is the web chat? — and via the procedure described in How can I report a problem?.

Related: Server downtime — the broader category of platform availability incidents.