Poor usability

Overview

Flinn's interface is used to enter and manage regulatory data. If the interface is hard to use, users can make data-entry or navigation mistakes, which may result in incorrect or incomplete regulatory documentation and an inefficient experience.

Hazardous situation: Incorrect or incomplete data is entered because of poor usability.

How we mitigate poor usability

Simple by design. The interface is designed to minimise the likelihood of errors during data entry and navigation.
Continuous testing. Display systems that are touched or developed undergo frequent QA, regression testing where needed, and automated front-end testing to detect possible failures. See Release Documentation.
Guidance and training. Every customer receives onboarding training and a dedicated Customer Success Manager, with additional guidance in the General Guidance section.

A user-friendly design improves usability and efficiency, which outweighs the minor residual risk of user error.